In this episode of The Think Small podcast, Karl Kleinert, President and Chief Operating Officer of LeapFrog IT, shares insights into how a managed IT and cybersecurity firm has evolved over more than two decades. The discussion traces the company’s journey from a traditional infrastructure-focused provider to a more comprehensive partner that integrates cybersecurity, governance, and risk management into its core offerings. Along the way, the conversation highlights the importance of long-term thinking, including difficult decisions like walking away from high-revenue clients to protect company culture and employee well-being—demonstrating how sustainable growth is built on values as much as performance.

The episode also explores LeapFrog’s recent growth through the integration of cybersecurity services and a more holistic, outcome-driven  ...