This episode of Tech Champagne is a gentle reminder of the importance of being nice both front-and-center on social media and behind the scenes. I share a story about a poorly handled situation I witnessed go down on a Facebook post...an experience that brought to light the positive power of diplomacy, taking the high road, and respectfully processing conflict online.

It has been a game-changing lesson on the power of legally protecting your online business and the virtue of not being a d*ck in both personal and business dealings. Tune in for the full scoop...