In this episode of Taking Back Monday, Jean-Pierre Dumas joins Alyssa to unpack the critical connection between employee experience (EX) and customer experience (CX). Jean-Pierre shares powerful stories from his leadership journey, including how a culture in crisis became a thriving, best-in-class team. Discover why your employees are your first—and most important—customers, and how investing in their happiness leads to better results for your business. Whether you're a leader navigating team dynamics or someone passionate about creating impactful work environments, this episode is packed with actionable insights you won't want to miss.

Key Takeaways:

• Your Employees Are Your First Customers
  Investing in your team's experience directly impacts their ability to serve customers. Happy, engaged employees create bette ...