Customer Success isn’t dying—it’s evolving. In this episode of Taking Back Monday, host Alyssa Nolte sits down with Sabina Pons, CEO of Growth Molecules, to explore the shifting role of Customer Success in today’s business landscape. They discuss why Customer Success professionals need to embrace their role as revenue drivers, the power of storytelling in leadership, and how building strong relationships can lead to long-term customer retention—even when customers leave.

Plus, Alyssa and Sabina dive into the importance of making work easy—for your customers, your team, and yourself.

Whether you’re a Customer Success leader navigating change, a SaaS executive focused on retention, or an entrepreneur looking for inspiration to take back your Mondays, this conversation is packed with actionable insights from one of the industry ...