For a long time I couldn't work out why How I Built It took off, and a few people insisted I was just riding NPR's coattails. The download graph said otherwise — coattails give you spikes that fall back, and what I had was slow, sustained growth. My best answer is three things: I was genuinely curious and asked good questions, I was stubborn about audio quality at a time when most shows weren't, and I actually acted on criticism. When a listener said she wouldn't listen without transcripts, I added them and paid to have the roughly fifty-episode back catalog done too. Downloads and site traffic both went up.

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