In this episode of Service Please, former restaurant owners Alex Galanis and Kevin Morrison rant, joke, and reflect on how tough the industry has become, especially post COVID.

Kevin vents about hating sales and feeling overwhelmed by the constant noise restaurant owners face, then reminisces about launching a taco cart and trailer in Denver, where keeping the menu simple and focusing on service helped the concept succeed despite early doubts.

The conversation shifts to whether restaurants could ever use airline-style surge pricing, and why the backlash would likely be brutal even though many operators are struggling (citing 2025 figures of 42% of U.S. restaurants losing money and 41% of Canadian restaurants and bars operating at breakeven or less).

They break down how running a restaurant now requires far more systems like bud ...