121523 Part 2 - Santa Cruz Metro Board Meeting - transcript summary

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The meeting involved CEO Tree, Chair Kalantari-Johnson, Directors Larry Pageler, Mike Rotkin, and Donna Lind, and others. They discussed some more details of the plan to hire a customer experience manager and a team to work closely with ambassadors.

CEO Tree emphasized the need for quick hiring and mentioned an established relationship with the downtown association to facilitate the recruitment of ambassadors. These ambassadors are to be trained in understanding routes, timetables, and customer service skills. They'll be easily identifiable by their specific style of clothing at the temporary transit center.The aim is for these ambassadors to be proactive in assisting people, rather than passively waiting for inquiries.

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