In this episode, your host, Deron Ellis, sits down with the dynamic Paul Ferguson, a seasoned Franchise Business Owner, to delve into the world of scheduling, team dynamics, and the crucial element of avoiding burnout.

Discover the highs and lows of Paul's business journey, especially the pivotal moment when his team faced burnout. Paul shares his unique perspective on handling burnout, balancing the need to answer phones and conduct inspections while maintaining the right expectations for your schedulers.

This podcast also sheds light on the training aspect of administrative schedulers and how Paul has taken advantage of the Pillar To Post EZBook Direct Training. Learn how local phone personnel can undergo this certification process, enhancing their skills to interact with customers, secure inspections, and boost AJS and upgrade rate ...