Episode 11:

1) Everyone has the same shared understanding of the problem

~ Knowing what to do – protocols around handwashing

~ Adopting this – so it becomes a strong part of the culture

~ Something we can do as a team is something we can be proud of.

~ The biggest enemy is invisible. The best thing we can do doesn’t seem obvious

~ Need a shared understanding - Open discussion to know what people understand and what they’re worried about

~ Use handover times and expand to second meeting at end of a shift to collect info and feedback

2) Lead by example from the top

~ Ask the CEO, board members, doctors to make a display of how important it is to wash hands

~ Watch people lead by example

3) Choose a leader from within the rank ...