Karol Wolak, Director and Global Omnichannel Excellence Lead at Merck, joins Nataliya Andreychuk on Pharma Talks to tackle a question on everyone's mind: is AI coming for pharma jobs? His perspective is grounded in hands-on work across customer engagement and digital transformation at one of the industry's largest organizations.

Views shared are Karol Wolak's own and do not represent an official position of Merck.

Key takeaways:

• AI isn't replacing pharma roles anytime soon — it's better positioned to absorb repetitive back-office work like content tagging, MLR approval, and data collection.
• Human qualities — context, ethics, judgment, empathy — remain outside what AI can deliver, especially in a highly regulated industry.
• The environmental cost of AI, from data storage to energy consumption, is a fa ...