Episode Overview

In the final installment of this three-part series, Krista Olien, Clyde Wilson, and Leigh Thomas focus on solutions to one of the industry’s most persistent challenges: hidden and “camouflaged” fees in parking operations.

After exploring how hidden fees developed and how they show up today, this episode shifts to what can be done about it. The conversation highlights key root causes, including decades of underpriced management fees, the “race to the bottom” in RFP processes, and the shift from cash-based operations to digital, transaction-driven environments.

Using real-world examples, the team outlines how asset owners and operators can move toward a more transparent and sustainable model that supports profitability, accountability, and stronger performance.

Why This Matters ...