Summary

In this episode, Leigh Thomas, Clyde Wilson, and Joaquin Rojas discuss the intricacies of the parking industry, focusing on Joaquin's journey from a cashier to a director of parking and transportation. They explore the importance of empathy in managing hospital parking, the challenges faced in this unique environment, and the significance of training and customer service in valet operations. The conversation highlights the need for a strong foundation for growth in parking businesses and the value of understanding the industry from the ground up. In this engaging conversation, Leigh Thomas, Clyde, and Joaquin Rojas delve into the evolving landscape of the parking industry, focusing on the impact of technology, the importance of customer experience, and the ongoing debate between gated and gate-less parking systems. ...