Entrepreneurship and business strategy look different in insurance than they do in tech. But the core remains the same. You need honest business advice, discipline, and a plan that works when the market shifts. On the Broker’s Hotseat, Donald Browne shares success stories from running a family agency and the real steps he took to modernize it through marketing and client service. Donald Browne is the owner of Browne Insurance Services, a Palm Springs, California based independent insurance agency with over 40 years of family‑run expertise in personal and commercial lines. After serving 21 years in the United States Navy, Donald applied his management skills to insurance, building strong client relationships and a boutique approach that puts service first. He explains how hiring a business coach, embracing online marketing, and focusing on quality ...