Business advice for agencies isn’t just about selling more policies. It is about removing bottlenecks so your team can focus on relationships, retention, and growth. Too many agency owners become the choke point in their own business. Matthew Saffer is the founder of Ethos VAS and an agency owner with more than 15 years in remote staffing and virtual team systems for insurance companies. He built his own backend operational systems to fix retention, persistency, and growth issues in his agencies. Those same systems are now used across multiple client agencies to help producers focus on selling while virtual teams handle follow‑ups, service work, and operations. On the Brokers Hotseat Podcast, Saffer explains how virtual staffing and sensible AI support can streamline operations without losing human connection or customer experience. 0:00 - Why Ag ...