Today on My Favourite CX Irina Hollatz from Right WFM joins the podcast to talk about WFM, AI and why having the right people available to serve customers is where CX really starts. Irina then shares her favourite customer experience with LOT Polish Airlines and how anticipating customer needs, providing solutions and making a stressful situation feel seamless has created a level of trust and loyalty that keeps her coming back.

To connect with Irina, head to LinkedIn - https://www.linkedin.com/in/irina-hollatz-wfm-consultant/ To find out more about Right WFM, head to - https://rightwfm.com/

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