James Parkin, Co-Founder of GAIA-CC (the Global Association of AI & CX Consultants), joins the podcast to talk about building a community that connects consultants, vendors & ideas in one place.

James then shares a favourite (and slightly unconventional!) customer experience that highlights how even simple communication breakdowns can have a lasting impact.

To connect with James, head to LinkedIn – https://www.linkedin.com/in/jamesparkin/ To join GAIA-CC head to - https://www.gaia-cc.com/

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