We were joined for the first of two parts by conversational intelligence guru Andy Moorhouse. Andy shared some fascinating insights from the world of customer experience from what he is seeing in the enterprise space.

The best place to follow Andy's work is via LinkedIn, where he frequently publishes studies: https://www.linkedin.com/in/andymoo/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk