The pandemic had a significant impact on public transportation ridership in North America. Currently, the ridership is ranging between 50-70% depending on the city and transit mode. Before the pandemic, ridership on Ottawa's transit system was among the highest per capita of any North American city, with 475,000 daily journeys in the city of 1 million habitants. OC Transpo (aka Ottawa-Carleton Regional Transit Commission) is the public transit agency for the city of Ottawa, the capital city of Canada. The agency is adapting to changing customer behavior and has launched many initiatives to bring back ridership. The transit agency is planning to convert the full bus fleet to electric by 2027 and working on Phase II of the Ottawa Light Rail system, to build a truly multi-modal transport network.

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