Public transport sector is undergoing major transformation owing to the availability of various mobility options in the cities, as well as, changing riders' behavior. Public transit operators need to adapt to these new technology and market trends. The riders are looking for more personalized information in real-time, including any change or disruption of service. Further, there is an expectation of incentives and rewards in the event of such an inconvenience. The podcast will touch on various key issues including predicting users' behavior using smartphone data, data privacy issues, customer satisfaction and loyalty in public transport, and how to win back riders.

Roman Oberli is Chief Executive Officer of Axon Vibe, a location-based contextual platform that detects and predicts real-world human behavior. Roman leads a team of more than 10 ...