**Customer Health Scores (CHS)** serve as essential quantitative tools that help businesses evaluate the strength of their client relationships and predict the likelihood of churn. By combining usage data, support interactions, and customer feedback into a single metric, companies can distinguish between thriving accounts and those requiring urgent intervention. This proactive approach allows customer success teams to move beyond reactive problem-solving toward strategic, data-driven retention efforts. Utilizing these scores enables organizations to improve sales opportunities and marketing precision by identifying which users are deriving the most value from their products. Ultimately, the source highlights that while predictive analytics and algorithms p ...