Welcome to this episode of “Live with Sondra,” where we explore the ideas and people shaping leadership, culture, and guest experience in the attractions industry and beyond. In this powerful episode titled “The Power of Improv in Leadership: Boosting Culture & Resiliency,” Sondra sits down with Heather Barnes, Founder & CEO of Improv at Work LLC, to discuss how improvisational strategies are transforming leadership, communication, and workplace culture.

With a background spanning 18 years in museums, zoos, and attractions—including leadership roles at the Museum of Science and Industry and Shedd Aquarium—Heather Barnes brings a unique blend of executive expertise, improv artistry, and organizational insight to this conversation.

In this episode, Sondra and He ...