Welcome to this episode of "The Future of Guest Service" where we explore the delicate balance between technology and personalization in the attractions industry.

Join us for an engaging episode of "Live with Sondra" featuring Vincent Mavente, Corporate Director of Contact Center for Herschend Family Entertainment, as we uncover the keys to delivering guest experiences that are both efficient and deeply personal.

In this session, Vincent will dive into:

• Technology in Guest Services: How Herschend Family Entertainment uses AI, call tracking, and performance measurement tools to enhance service without losing the human touch.
• Understanding Guest Preferences: The power of directly asking guests their preferred communication channels to ...