What does the research actually say about why people trust their leaders, and why do so many well-intentioned leaders still get it wrong? This week, Jon Goehring and Coach Jim Johnson welcome Dr. Ben Granger, chief workplace psychologist at Qualtrics, organizational psychology doctorate from the University of South Florida, and author of A Leader Worth Following, for one of the most research-backed and practically useful conversations the Lounge has ever had.

Dr. Ben opens with a breakdown of VUCA, the framework originally developed by the Army War College to describe volatile, uncertain, complex, and ambiguous environments, and makes the case that we are not just in a VUCA moment but a perennial VUCA reality that is only accelerating. His advice for leaders navigating it is both counterintuitive and immediately actionable: give people more ...