What if your company expected every single employee to submit improvement ideas within their first six months on the job?

In this episode of KPI Fireside, host Keith Norris sits down with John Garrett, who has spent the last 20 years as a Product Owner and Client Success Executive at 3M Health Information Systems, where he specializes in helping healthcare organizations and their customers get more value.

🔻 How 3M made CI part of every employee's job from day one

🔻 Why owning your forecast matters more than hitting it

🔻 How to build trust and drive change without direct authority

🔻 Why going on site beats every survey you'll ever send

🔻 The art of asking questions that get honest answer ...