Note sull'episodio
In Episode 10, Vincent and Warren sit down with Ryan Fettig of Affordable Motors to talk about selling used vehicles, building trust, and doing business in a community where customers quickly become familiar faces.
Ryan shares how a routine trip through the Chamber office eventually turned into a friendship with Vincent and membership in the Jamestown Area Chamber of Commerce. He also discusses growing up around his family’s automotive businesses, which began when his father opened Dale’s A-1 Auto in 1988, and how Ryan eventually began managing Affordable Motors.
The conversation explores the stereotypes surrounding used-car sales, why Ryan focuses on finding the right vehicle rather than simply making the most profitable sale, and what happens when a customer experiences a major problem after leaving the lot. Ryan explains why protecting a customer relationship and the business’s reputation sometimes means taking back a vehicle, covering repairs, or accepting a financial loss.
Ryan also talks about advising customers against vehicles that do not fit their needs, the challenges facing the current used-car market, and why relationships between local businesses help the entire community grow. The episode closes far away from the car lot with a discussion about Ryan’s adventurous cooking and one particularly memorable Filipino delicacy.
Guest:
Ryan Fettig Affordable Motors
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