Lead Like a Human

It's a BLAST to SERVE - Where Customer Service Meets Strateg... di Keith Hessel

Note sull'episodio

When real life hits your team, leadership shows its true face.

This episode explores a powerful Reddit story that forces leaders to choose between productivity and humanity — and why empathy is not a weakness.

Episode Description

Most leaders say they care about their people. Until it costs them something.

In this episode, we break down a real management dilemma involving loss, grief, and responsibility.

You’ll learn:

  • Why empathy is a leadership skill, not a personality trait
  • How emotional intelligence prevents long-term burnout
  • What SERVE looks like when policies don’t apply
  • How teams remember how you treated them — forever

This episode isn’t about metrics. It’s about meaning.

Parole chiave
SERVE MethodCustomer Service ManagementEmployee Empowerment