In this episode of Humanizing Healthcare, we sit down with Michelle Brady, Director of Patient Experience and Relationship-Based Care at MyMichigan Health, to explore why strong relationships are at the heart of great healthcare experiences.

A registered nurse with more than three decades of healthcare experience, Michelle brings a clinician’s perspective to patient experience leadership. She explains MyMichigan Health’s relationship-based care model, which starts with caring for yourself, extends to relationships with colleagues, and ultimately strengthens relationships with patients, families, and the communities healthcare organizations serve.

In this conversation, Michelle shares practical ways caregivers can create meaningful human connections without adding more work or requiring more time. She ...