Agent Governance in Production: Control, Observability, and Human-Centered AI with Logan Kelly

Logan Kelly, CEO and co-founder of Waxell.ai, discusses building a governance, observability, and runtime control layer for AI agents in production so autonomous systems remain reliable, auditable, and aligned with business and ethical constraints.

Drawing on experience running autonomous sales agents at scale, he argues governance should sit above agents to avoid boilerplate, prevent bypasses, and let operations, finance, security, and frontline teams shape behavior without shipping new code. The conversation covers how governance can start with cost and quality controls, expand into runtime enforcement, and help organizations move faster through better visibility and safer adjustments.

They also address risks of em ...