In this episode of Elevate your business, Coach P talks with Shannon Heinze, a Guild Mortgage leader whose positivity and perspective have shaped her success and inspired those around her. Shannon shares how facing life’s hardest moments changed her outlook and how finding gratitude in tough times helped her lead with empathy and focus. Through genuine connection and a clear sense of purpose, she’s built a team culture grounded in trust and optimism. Her story is a reminder that true leadership starts with perspective — and grows through positivity and heart.