CX Goalkeeper with Francesca Tempestini - S1E4 is about Disney magic - the employee experience of a cast member during the first days at Disney

Francesca Tempestini Serie 1 - Episode 4

Are you smiling when you are speaking about your former employer? Francesca Tempestini continuously smiled during this smart discussion about her experience at Disney as a cast member.

Francesca Tempestini is an Export Manager at FARAONE srl and NODO srl. She is an enthusiastic disseminator of Disney approach.

Francesca is sharing following core principles, she learnt at Disney and she is still applying years after she left Disney:

· Place people at the center of everything you are doing

· Put the right attention to the human connections

· Every interaction has a reason

· It is “natural” to listen to people

· Leverage your emotional connection

The Disney Mission (source: