Ajay Anand, SVP of Strategic Solutions and Commercial Services, Global Services at Johnson & Johnson, shares how the Global Services uses data quality, content governance, and domain expertise to scale GenAI responsibly. He explains how the chatbot JAIDA, Johnson & Johnson Artificial Intelligence Digital Assistant, supports more than 138,000 employees.

Anand breaks down:

🔹Why AI must be treated as a stakeholder-first discipline

🔹Why JAIDA is the launchpad for GenAI at enterprise scale

🔹How Global Services operationalizes AI for employees

🔹Why data and content quality define whether GenAI delivers actual value

🔹How to integrate GenAI without adding friction or compromising experience

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