For. 31 years on air, the number one question hasn't changed: "Do you think I got ripped off?"

They send over the invoice...and it's incomplete, unclear, missing details-and right there, the case falls apart before it even starts.

In this episode, we break down the repair order (RO) for what it really is: your only protection when dealing with any repair shop. If the details aren't there-customer concerns, vehicle info, mileage, authorization - you don't have proof. And without proof, you don't have a leg to stand on.

A shop should document everything-but it's your responsibility to make sure they do before you sign and hand over the keys.

As Motormouth says: if it's not written down, it didn't happen.

This episode will show you how to protect yourself, avoid costly mistakes, and make sure you're not left holding the ...