Carvana built its brand around skipping the dealership, but now the digital-first disruptor is adding test-drive centers, franchise stores, and physical inventory hubs.

Today’s episode breaks down why Carvana is operating seven acquired Stellantis dealerships, how traditional dealers lost discipline after pandemic-era shortages, why EV shoppers need education instead of generic CRM templates, and why AI only works when it supports trained humans instead of replacing them.

Today's Key Headlines

~Carvana opens a Dallas test-drive center as part of a hybrid retail strategy

~Carvana operates seven acquired Stellantis dealerships selling Jeeps, Chryslers, Dodges and Rams

~Pandemic-era low inventory and high grosses masked weak dealer follow-up processes

~EV shoppers ask technical questions about charging, battery ...