Andy Norman from Antek Automation explains why a polished vendor demo tells you almost nothing about how an AI voice agent will cope on a busy call day, and what VAmoS Bench, a third-party evaluation framework, actually measures. This episode covers task completion, interruption recovery, latency and escalation, the four questions to ask any voice AI vendor before you buy, and the internal testing process Antek Automation runs before any agent goes live. If your business takes enquiry calls, this explains why one good demo call proves almost nothing.

Straight answer: VAmoS Bench is a third-party evaluation framework that scores AI voice agents on task completion, interruption recovery, latency and escalation using simulated calls, giving buyers a comparable alternative to vendor demos.

• A vendor demo call  ...