Oracle is putting Google Gemini in its cloud. Andy Norman explains why, for most small businesses buying a voice agent, the model brand is rarely the thing that decides success.

Andy Norman from Antek Automation shares practical tips sourced from the blog post: Google Gemini in Oracle Cloud: What It Means for UK SMBs.

• Do not choose a voice agent on model brand, judge it on call flow design, integration, and escalation logic.
• Treat model quality as increasingly commoditised, the big providers are racing to offer whichever model is best.
• Ask a vendor how their system connects to your booking and CRM, and what happens when a call goes wrong.
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