Andy Norman explains how modern AI voice agents handle UK regional accents, where they still struggle, and what to test before you go live.

Andy Norman from Antek Automation shares practical tips sourced from the blog post: How AI Voice Agents Handle Accents and Regional Dialects.

• Modern AI voice models are trained on millions of hours of diverse accent data, so standard regional UK accents, Scottish, Bristol, Southampton, are recognised reliably when speech is clear and the environment is reasonably quiet.
• The system still has limits: broad Scots dialect with non-standard vocabulary, heavy background noise from a van or a coffee shop, and strong non-native  ...