Ever wonder how a small disagreement turns into a full-blown fight? A licensed therapist explains exactly why it happens — and the simple techniques that stop it.

Glenn Heap, licensed marriage and family therapist and former social worker, shares hard-won lessons from years of navigating volatile situations — including how he once talked a mother through one of the most difficult moments of her life without a single raised voice.

We cover de-escalation, having hard conversations, staying calm under pressure, marriage and family communication, anger management, emotional intelligence, and the quiet art of understatement.

Glenn's work: YouTube @beinghappyanywaywithglenn7703 · Instagram @beinghappyanywaywithglenn

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