Another great episode of the Wear Many Hats podcast.

In this episode, we sit down with Laura Warner, Client Development Director at JLL, to explore her career journey and what it really takes to build, grow, and sustain client relationships within one of the world’s leading real estate advisory firms.

Laura shares how her career evolved into client development leadership, the importance of understanding client needs beyond the brief, and how trust, insight, and long-term thinking shape successful partnerships.

She also discusses working across complex portfolios, supporting occupiers through change, and balancing commercial growth with genuine client value.

A practical and insightful conversation for anyone working in real estate, client-facing roles, workplace strategy, or leadership within professional services.