In today's episode of the Pitch Cafe Podcast, our guest is Surbhi Kaul, VP of Global Customer Experience at Juniper Networks who brings a wealth of knowledge and experience to the table ✨.

During our conversation, Surbhi shared why CX is a top priority at Juniper, highlighting its crucial role in meeting customer expectations and driving business success 🎯. She discusses the decision to double down and bet on CX, showcasing the strategic significance of this approach 💡.

We dive into the different phases of CX, uncovering how it evolves and matures over time ⏳. Surbhi emphasizes the influence of AI on Juniper and its products, revealing how advanced technologies are transforming the customer experience landscape 🤖.

As we explore Surbhi's contributions, we learn about the CX Forum and its operations, gaining valuable insights i ...