Notas del episodio
Booking.com has a hard time delivering payouts to vacation rental hosts
- European hosts are hardest hit
- This is on top of years of broken promises and instability with their payment infrastructure
- They have had tons of technical difficulties, communication fails
- They sent this message to hosts this summer… “Payout for reservation check-outs between 28 June – 19 July will be processed by 24th July 2023 in one consolidated payment. Regular payout schedule is expected to resume by 27th July 2023.”“Payout for reservation check-outs between 28 June – 19 July will be processed by 24th July 2023 in one consolidated payment. Regular payout schedule is expected to resume by 27th July 2023.”
- Hosts actually voiced their concern because ON the payment date - no payment to be found - then Booking changed their tune and said ok - new date August 4
- A lot of hosts have thousands of dollars stuck in Booking’s financial system. While expenses have to be paid TODAY, booking is making hosts wait until tomorrow…
- A huge issue here is that booking.com is not really doing much to fix this - not really showing responsibility and this creates more distrust - hosts who are impacted, do not feel they can rely on the platform
- Is booking.com insolvent? Well no, they have a diversified company - this is more of an issue with their financial infrastructure - this is mainly a tech issue more so than a finance one.
- Comparison to other platforms: Airbnb and VRBO have generally done better with their payout records
- Connect with Me: john@vacationhomehelp.com
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Palabras clave
vrbo
booking com