How do agency owners build sustainable growth without relying solely on referrals, luck, or an ever-expanding network?

In this episode, Craig Baldwin sits down with Eric Brown, co-founder of Blood, Sweat & Tears (BST), to discuss what it really takes to create a predictable growth engine for an agency. Eric shares lessons from working with independent agencies, why most firms struggle with growth operations, and how leaders can build systems that generate consistent opportunities while increasing enterprise value.

The conversation dives into growth strategy, pipeline development, positioning, agency profitability, relationship activation, and the role AI can play in supporting agency operations. Whether you're looking to scale, improve margins, prepare for a future exit, or simply create a more predictable business, this episode i ...