Notas del episodio
How can you measure the potential success of a design before you’ve spent millions building the final product? This episode explores "NPSX" (Experiential Net Promoter Score), a powerful leading indicator that tests the emotional resonance of early prototypes. By asking customers to rate their experience during the "Humility" phase of the Pulse, teams gain a "prescient" look at their future market performance. Learn how to use this metric to justify design investments and ensure your team is always building toward a high-value outcome.
Palabras clave
uplifting design
human-centered design
ikigai
organizational change
user experience strategy
design leadership
co-creation
innovation framework
strategic storytelling
design thinking
behavioral design
customer life journeys
multidisciplinary studios
design guilds
experiential NPS
design inspiration
creative wellness
mindful design
positive mindset
creative motivation
design podcast
creative confidence
artistic growth
empowering designers
visual storytelling
creative soul
design career advice
joyful design
creative entrepreneurship
Dan Makoski
Chief Design Officer