What happens when a client crosses a line you didn’t see coming? In this powerful episode of Unbalanced, Heather Day Satterley shares the real story of firing a client over an ethical boundary and the emotional fallout that followed. The conversation dives into value misalignment, listening to your gut, saying no (even when it's hard), and how lonely moments in firm ownership can become turning points. It's raw, honest, and filled with the kind of advice every firm owner needs to hear.

For further listening: https://open.spotify.com/episode/5Lz9ScWEi1uzZOyyTuZl5k?si=bd911148220c480d

*Produced by  ...