My dental billing brochachos, let us paint a very real picture, we in the biz see every single day:

You post an insurance payment from a carrier you’re in-network with…

and it’s higher than what you estimated.

Sounds like a win! Woohoo!

Until you realize:

• There’s now a credit sitting on the patient’s account.

• You under-collected at the time of service.

• Your estimate was wrong.

• Your reporting is about to look reeeeal messy.

Here’s what actually happened.

Your fee schedule in the PMS was outdated.

In Episode 26 of The Truth Decay Podcast, Sara Baker and LaRae McMullen pull back the curtain on a quiet systems issue that distorts estimates, inflates adjustments, and makes your numbers unreliable.