If you’ve ever heard a patient say, “Wait… why do I owe anything?” — congrats, you’ve just discovered what happens when your front desk is operating in a culture of avoidance instead of a culture of accountability. And nothing tanks cash flow faster.

In this episode, Sara and LaRae dig into one of the most expensive cracks in the dental workflow: the missing, rushed, or terrified money conversation at check-in. Because it doesn’t matter how clean your claims are — if no one prepped the patient before treatment, your AR is about to turn into a bonfire.

💥 In this episode, you’ll learn:

• Why “We’ll just bill your insurance!” is the most expensive sentence in dentistry
• How avoidance culture at the front desk silently destroys collections
• W ...