My dental friendos: when a practice is struggling with collections, insurance aging, or accounts receivable, we find that it’s easy to assume the front desk just isn’t doing their job. But in our experience, it isn't usually a people-problem... It’s typically a system problem. Or lack thereof. (yiiiiikes)

In this episode of The Truth Decay Podcast: Talking Dollars and Sense, Sara Baker and LaRae McMullen share a client story that tells this tale: a dental office was convinced their front desk staff was the issue. However, once we got inside, we discovered a different perspective: their team was working hard, but without structure, guidance, or the right tools.

Today's conversation explores why even talented, dedicated staff can’t thrive without clear systems — and how the right processes can transform your collections, effici ...