Dentist friends! Collections don’t have to feel like a battlefield — and they don’t have to hurt your patient relationships. (No for real)

If your AR follow-up feels like conflict or avoidance, it’s time for a better system. Like, yesterday.

In this episode of The Truth Decay Podcast: Talking Dollars and Sense, Sara Baker and LaRae McMullen talk about how to manage final patient balances and AR follow-up in a way that protects both your cash flow and your reputation. From financial policies to staff scripts, they’ll walk through how clarity, consistency, and tone can transform your collections process.

Points we discuss include:

• Why avoidance or aggression both create AR chaos
• How upfront financial conversations prevent surprise balances
• Systems  ...