In this episode of The Layover, we sit down with Sander Allegro, hospitality strategist, international speaker, and founder of Allegro Innovations, to explore one of the industry's biggest questions: as hospitality becomes increasingly automated, how do we preserve the human connection that makes great travel memorable?

Drawing on decades of experience across hotel operations, education, consulting, and his leadership role with Quality Lodgings, Sander shares why the future of hospitality isn’t a choice between technology and service—it’s about mastering both.

Sander unpacks how the industry is:

• Using AI and automation to eliminate repetitive tasks while creating more meaningful guest interactions
• Shifting from a gut-feel industry to a data-d ...