If you sell a service, you're in hospitality.

Jessica Millhiser, owner of JMills Consulting, joins Alyssa Nolte to talk about building your business around the client experience instead of the other way around. Jessica has worked in service roles her whole career, from serving and bartending to running operations, and she brings that lens to anyone who serves clients: consultants, agencies, account teams, and service providers of every kind.

Why listen? Most teams plan how to win a client and how to deliver the work. Very few plan how the relationship ends. Jessica explains why the goodbye matters as much as the hello, and how small, low-cost touches keep clients coming back and sending referrals your way.

Key takeaways:

1. Your client journey and your client experience are two different ...