"I say resiliency over perfection." — Joel Elfman

Every executive we've ever had on this show is trying to optimize themselves the same way they optimize their org chart. Joel Elfman — hypnotist, performance coach, and 25-year veteran of NLP, tai chi, and somatic movement therapy — thinks that's exactly backwards. Before you can fix a team's trust problem, you have to fix your own relationship with the 65% of communication that isn't coming out of your mouth.

Joel and Karl get into the exit-event emptiness nobody warns founders about, the "emotional muscle building" rep he teaches clients to do before they blow up in a board meeting, and the exact moment he had a client stand up and mentally bench-press "500 pounds of love and 500 pounds of money" to break a belief she didn't even know she was holding.

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